Return Policy
At Urban Embar, we take pride in delivering high-quality products and a great shopping experience. If something isn’t right, we’re here to make it better!
Money-Back Guarantee
Your satisfaction is our priority. If your order arrives damaged or does not arrive at all, you’re eligible for a full refund or replacement (your choice). To resolve the issue, please contact us within 14 days of delivery (or expected delivery date for non-arrivals) at [your email/contact page], and we’ll gladly assist you.
Non-Refundable Purchases
We do not offer refunds for change of mind, so please review your order carefully before purchasing. All sales are final unless the item is damaged or lost in transit.
How to Initiate a Return
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Contact us within 14 days with your order number and details (photos for damaged items).
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Once approved, we’ll provide instructions for returns (if applicable) or process your refund/replacement promptly.
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Refunds are issued to the original payment method within 5–10 business days after approval.
Note: Return shipping costs may apply unless the error is ours (e.g., wrong item shipped).
We appreciate your trust in Urban Embar! For questions, reach out to [customer service email].